Patient Access Director San Bernardino CA
2 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
Key Responsibilities:
- Lead Patient Access Teams: Effectively lead and direct the work of patient access leaders and staff within the parameters of designated performance standards and metrics.
- Improve Revenue Cycle Performance: Develop and implement processes and initiatives designed to improve revenue cycle performance in assigned areas.
- Client Executive Satisfaction: Demonstrate excellent customer service skills by facilitating communication between client leadership, patients, supporting teams, and payors.
- Strategic Objectives: Develop, deploy, and improve the Optum Global Operations Model, The Optum Performance System (TOPS), and other major organizational initiatives.
- Issue Resolution: Resolve issues, including data collection, root cause analysis, reporting, mitigation action plans, and communication related to the standardization of patient access activities.
- Meetings and Communication: Oversee recurring monthly and ad-hoc meetings to inter/intra-departmentally coordinate patient access activities.
- Policies and Procedures: Develop and roll-out related policies/procedures, strategy, communications, and other management components in coordination with senior internal and external leadership.
- Technology Integration: Serve as the IT liaison for patient access technology integration.
- Quality Assurance: Effectively participate in team-level quality assurance, patient satisfaction, employee engagement, and process improvement activities.
- Leadership and Development: Lead by example, promoting teamwork and operational relationships by fostering a positive, transparent, and focused working environment.
- Expert Knowledge: Maintain and demonstrate expert knowledge of patient access processes and best practices.
- Human Resource Management: Serve in a leadership role, promoting positive human resource management skills, including interviewing, selecting, and evaluating individuals within the area of responsibility.
Requirements:
- Experience: 4+ years of experience working as a patient access manager or director in an acute hospital setting.
- Leadership Experience: 5+ years of supervisory or leadership experience within revenue cycle environment.
- Technical Skills: Proficiency with Microsoft Excel, Word, and PowerPoint.
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