Customer Service Cashier
2 weeks ago
The Cashier/Customer Service Associate plays a crucial role in delivering outstanding service to our clientele at Gillman Home Center.
Key Responsibilities:
- Deliver exceptional service to customers.
- Show respect and courtesy to all team members, vendors, and customers.
- Welcome and assist customers in a friendly and approachable manner. Address inquiries and resolve issues effectively. Recommend solutions and additional products when suitable.
- Utilize open-ended questions to ensure customers receive the necessary support from department leaders. Follow up as needed.
- Communicate customer requirements via intercom and two-way radios. Notify the yard team when customers are ready for assistance. Provide accurate loading documentation to customers.
- Facilitate quick and efficient checkout transactions. Process customer orders, invoices, and returns in accordance with established store protocols.
- Perform various customer service tasks, including but not limited to: key cutting, propane filling, and assisting with rental processes.
- Handle essential tasks such as answering phone calls, restocking inventory around the register area, maintaining cleanliness and organization in the front outdoor space, and ensuring promotional materials are current.
- Assist with inventory management tasks including cycle counts and price adjustments as required.
- Maintain store cleanliness, including common areas, trash disposal, parking lot and sidewalk upkeep, and snow removal when necessary.
- Provide accurate and timely information regarding customer order statuses and product inquiries.
- Relay feedback to management regarding service shortcomings or customer issues.
- Open and close the store as assigned.
- Prioritize customer care while managing your designated area.
- Ensure a safe working environment by maintaining situational awareness and reporting any safety concerns to management.
- Support other departments as needed.
- Adhere to all company policies and procedures.
- Other duties as assigned.
- Customer Orientation
- Team Collaboration
- Detail-Oriented
- Safety Consciousness
Work Environment: The employee will primarily work inside the store, where the noise level is typically low.
Physical Demands:
The ideal candidate should be capable of fulfilling all physical job requirements with or without reasonable accommodation.
- Extended periods of standing and walking throughout the shift.
- Ability to lift items weighing up to 10 lbs occasionally.
This is a part-time role requiring availability for days, evenings, and weekends, totaling 15-20 hours per week.
Education and Experience Requirements:
- High School Diploma or GED.
- 1-2 years of experience in customer service is preferred.
- 1-2 years of retail experience is preferred.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, and activities associated with this position. Duties and responsibilities may change at any time with or without notice.
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