Customer Service Specialist
3 days ago
**About Us**
Industrial Electronic Supply (IES) is a leading regional distributor specializing in industrial controls, automation, drives, power distribution, and instrumentation. With a rich history dating back to 1963, we have established ourselves as a trusted partner for businesses across five states, including Arkansas, Louisiana, Mississippi, Oklahoma, and Texas.
**Job Summary**
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional support to our customers, assisting with product selection, and ensuring timely and accurate order processing.
**Key Responsibilities**
- Assist customers with product selection, brand, and pricing options, as well as technical information
- Accurately and quickly process and track orders
- Build and maintain relationships with customers and vendors
- Facilitate inventory control
- Help with day-to-day branch operations
- Continually develop product knowledge, and attend/participate in manufacturer product training
**Requirements**
- Strong technical aptitude and basic electrical knowledge through education and/or experience a must
- Sales experience and familiarity with products and applications preferred
- Exceptional phone etiquette and customer service skills
- Strong work ethic and capacity to thrive in a team environment
- Proven verbal and written communication skills, including the ability to communicate professionally and effectively with all levels of the organization, as well as with customers and external partners
- Effective time management and organization skills
- Working knowledge of Microsoft Word, Excel, and Outlook
**Why Join IES?**
- We value our team, their relationships, and dedication, and treat everyone like family.
- Your contributions to the customers and industries we serve, and ultimately the impact we all make on our world.
- Work-life balance possible with almost all weekends and holidays off, plus schedule flexibility when appropriate.
- Opportunities for training and personal growth.
**Benefits and Compensation**
- We offer a very competitive salary
- Opportunities for ongoing/product training
- 401K plan
- Group health insurance + life insurance
- Short and long-term disability insurance
- Paid vacation, sick leave, and holidays
- Paid volunteer day to serve non-profit of your choice
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