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IT Support Specialist

2 months ago

Little Rock, Arkansas, United States University of Arkansas System Full time
Job Summary

We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at the University of Arkansas System. As a key member of our Information Systems department, you will be responsible for providing top-notch technical support for our security systems and network infrastructure.

Key Responsibilities
  • Install, configure, and troubleshoot security systems, including door access control, CCTV, and intrusion detection systems.
  • Perform routine maintenance and repairs on electronic control systems, including cable management and network switches.
  • Respond to emergency situations where systems have failed, and take prompt action to isolate or repair problem equipment, software, or make configuration changes to return systems to full functionality.
  • Participate in a 24/7 on-call rotation, providing support and assistance to colleagues and stakeholders as needed.
Requirements
  • Associate's degree in computer science or a related field, or equivalent experience in cabling, low-voltage systems, carpentry, or building maintenance.
  • Arkansas Alarm License, Level 1, or equivalent certification.
  • Excellent customer service skills and ability to work effectively in a team environment.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT and security systems, we encourage you to apply for this exciting opportunity.