Service Coordinator

5 days ago

Tacoma, Washington, United States Liberty Military Housing Full time
About the Role

Liberty Military Housing is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the exceptional service experience for our residents. Your primary responsibility will be to assist with the resident move-in/move-out process, including scheduling maintenance work, coordinating with vendors and contractors, and ensuring all service requests are completed in a timely manner.

Key Responsibilities
  • Schedule and Conduct Home Inspections: Conduct pre-move-in/pre-move-out and final inspections to ensure the property is ready for occupancy.
  • Coordinate Vendor Services: Assist with ordering and scheduling vendor services, including maintenance, repairs, and replacements.
  • Manage Make-Ready Boards: Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion timelines.
  • Collaborate with Maintenance Team: Work with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
  • Provide Resident Communication: Communicate with residents regarding charges related to move-out/final inspection results.
  • Generate Purchase Orders: Create purchase orders for vendor maintenance services and products.
  • Close Work Orders/Tickets: Assist with closing work orders/tickets once work is completed.
  • Monitor Water Intrusion: Schedule and monitor water intrusion, including communicating with residents, follow-up, and 3-day notices.
  • Resident Follow-ups: Follow up with residents after services are rendered/completed.
  • Customer Service: Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
  • Administrative Tasks: Perform various administrative and computer tasks, including email communications, input of information/data into various software and information systems.
Requirements
  • Experience: 1-2 years of experience in residential property management or customer service.
  • Skills: Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications.
  • Communication: Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
  • Service and Interpersonal Skills: Strong service and interpersonal skills.
  • Availability: Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
  • Knowledge: Knowledge of OSHA laws and regulations.

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