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Senior Customer Service Coordinator

2 months ago

Tacoma, Washington, United States Metro Parks Tacoma Full time

Salary Information
In accordance with our internal compensation assessment, the initial pay for this role is established at $22.51 per hour.To facilitate career advancement and salary growth, the complete hourly range is $30.82. Employees will have the chance to progress through the designated range based on yearly performance evaluations and merit-based increases.

About Us

At Metro Parks Tacoma, we strive to utilize our expertise to enhance our community, making Tacoma a lively, healthy, and inviting place to reside.


Our Mission

Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited independent park district dedicated to fostering a healthy, sustainable community.

Situated in Tacoma, Washington, our mission is to create enriching opportunities for play, learning, and personal growth.

The independent park district encompasses the city, offering a diverse array of life-enhancing destinations and services, including over 70 parks, more than 80 miles of trails, over 1,000 acres of urban forest, 66 playgrounds, four community centers, and various attractions.

Our operations are guided by eight core values that underpin our actions and objectives:
innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and enjoyment.

Why Work With Us

Contribute to the overall health and vitality of your community while being part of a dedicated team of passionate professionals.

The individuals at Metro Parks are vital to our success, and you could be the next valuable member of our team.

We offer a competitive salary along with a comprehensive benefits package, including medical, dental, retirement plans, vacation, holidays, and more.

Each day, you will have the satisfaction of knowing you are playing a role in making Tacoma a wonderful place to live.


Role Overview

Under the guidance of the assigned supervisor or coordinator, you will provide administrative support and oversee all facets of the customer service program within designated facilities.

In fulfilling their respective responsibilities, all employees are expected to:* Deliver quality work within deadlines, with or without direct supervision.
  • Engage professionally with colleagues, customers, and suppliers.
  • Collaborate effectively as a team member on all projects.
  • Operate independently while recognizing the importance of communication and coordination with other staff and organizations.
  • Adhere to safety protocols, utilize provided safety equipment, implement appropriate safety practices consistently, and report any unsafe conditions or hazards immediately.