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Senior Customer Service Coordinator

2 months ago

Tacoma, Washington, United States Metro Parks Tacoma Full time

Compensation Overview
In accordance with our internal equity review process, the initial salary for this role is established at $22.51 per hour.To facilitate growth and salary advancement, the complete hourly range is set at $30.82.Employees will have the chance to progress through the established range based on annual performance evaluations and merit-based increases.

About Us

Metro Parks Tacoma is dedicated to enhancing the community by providing exceptional service and creating vibrant spaces for residents and visitors alike.


Our Mission

As a CAPRA-accredited and AZA-accredited independent park district, we strive to foster a healthy, sustainable community. Our mission is to create enriching opportunities for play, learning, and growth throughout Tacoma.

Our expansive park district encompasses a variety of life-enhancing destinations and services, including over 70 parks, 80 miles of trails, more than 1,000 acres of urban forest, 66 playgrounds, four community centers, and renowned attractions.

Our operations are guided by eight core values: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and enjoyment.


Why Work With Us

Contribute to the overall vitality and well-being of your community while being part of a supportive team of dedicated professionals.

At Metro Parks, our staff is integral to our success, and we are always looking for passionate individuals to join our ranks.

We offer a competitive salary along with a comprehensive benefits package, which includes medical, dental, retirement plans, vacation, holidays, and more.

Every day, you will take pride in knowing that your efforts are helping to make Tacoma a wonderful place to live.


Role Overview

Under the guidance of the assigned supervisor or coordinator, you will provide administrative support and oversee all facets of the customer service program within designated facilities.

In fulfilling your responsibilities, you are expected to:

  • Deliver quality work within deadlines, with or without direct supervision.
  • Engage professionally with colleagues, customers, and suppliers.
  • Collaborate effectively as a team member on all projects.
  • Work independently while recognizing the importance of communication and coordination with other staff and departments.
  • Adhere to safety protocols, utilize provided safety equipment, implement appropriate safety practices consistently, and report any unsafe conditions or hazards immediately.