Learning and Development Professional

3 weeks ago


Fort Worth, Texas, United States Richemont Full time

At Richemont, we strive to create a culture of continuous learning and growth. As a Learning and Development Manager, you will play a pivotal role in identifying training needs, designing relevant programs, and evaluating their impact on employee performance and growth.

Key Responsibilities:

  • Develop and implement training programs that align with the goals of the Richemont North America Client Relations Center.
  • Identify current and future training needs through job analysis, skills assessments, and feedback from management and leadership.
  • Monitor and report on the effectiveness and ROI of training and development programs.
  • Develop training materials and schedules for events like onboarding, workshops, and other training initiatives.

Requirements:

  • Bachelor's degree or equivalent business experience required.
  • 3-5 years of experience in training and facilitation, preferably in a contact center environment.
  • Proficient in creation of Micro-Learning for complex concepts, systems, and processes.
  • Experience with digital tools and applications, including Salesforce Service Cloud, SAP ERP, and Cornerstone Learning Management System.

We Offer:

  • A comprehensive benefits package, including medical, dental, and vision programs.
  • Income protection solutions, including life insurance, disability benefits, and 401(k) with employer match.
  • A wellness reimbursement benefit and paid time off.

About Richemont:

Richemont is a leading luxury goods company that values diversity, inclusion, and employee growth. We are committed to creating a culture of continuous learning and development, and we are seeking a talented Learning and Development Manager to join our team.



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