Customer Experience Representative

3 weeks ago


Silver Spring, Maryland, United States Woodforest National Bank Full time
Customer Experience Specialist (Bilingual) Job Description

At Woodforest National Bank, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist (Bilingual), you'll play a vital role in building relationships with our customers in a fast-paced call center environment.

Key Responsibilities:
  • Manage customer relationships, providing timely and accurate support, and resolving issues efficiently.
  • Meet and/or exceed performance standards, with opportunities for incentives and growth.
  • Actively identify opportunities to market additional bank products and effectively cross-sell to meet customer needs.
Competencies Required:
  • Excellent communication and interpersonal skills, with the ability to work in a team environment.
  • Strong problem-solving and critical thinking skills, with the ability to multitask and prioritize workload.
  • Ability to maintain confidentiality, follow directions, and apply policies and procedures.
Minimum Qualifications/Experience:
  • 1 year of customer service experience, with a preference for experience in a professional call center environment.
  • Fluency in Spanish is required.
Formal Education & Certification:
  • High school diploma or equivalent.
Work Status:
  • Full-time.
Supervisory Responsibility:
  • None.
Travel:
  • Negligible amount of travel expected.
Working Conditions:
  • Professional call center environment with extensive use of telephone and personal computer.

Woodforest National Bank is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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