Technical AV Solutions Expert
1 week ago
About the Role
We are seeking a highly skilled Audio-Visual Support Specialist to join our team at Indian Township Solutions. As a key member of our technical support team, you will be responsible for resolving AV-related issues and providing technical assistance to our clients.
Key Responsibilities
- Analyze and resolve AV-related trouble tickets submitted by clients
- Provide technical assistance and support to clients for AV hardware, software, and systems
- Research and resolve AV software and hardware issues using available resources
- Determine the root cause of issues and provide solutions
- Log trouble tickets and maintain relevant records
- Maintain an accurate inventory of technological assets
- Create and maintain user-training manuals and procedures
- Make recommendations to management on AV technologies and devices
- Conduct periodic diagnostics and testing to ensure optimal AV function
- Communicate with software and hardware vendors to request service
- Interface with warehouse personnel to ship and receive new or repaired devices
- Load software and code onto new or repaired AV devices
- Perform administrative duties as needed
Requirements
- Associate's degree or equivalent experience in Computer Science, Information Systems, Engineering, Business Accounting, or related field
- 4+ years of equivalent experience in AV support or related field
- AVIXA Certified Technology Specialist (CTS) certification
- Crestron and BiAmp configuration experience
- NVX experience beneficial
- CTS-D certification beneficial
- Sec+ certification beneficial
- Excellent customer service and technical skills
- Strong time management and organizational skills
About Indian Township Solutions
We are a leading provider of audiovisual systems integration and installation services. Our team of professionals has a deep understanding of AV systems and product requirements, and we are committed to delivering high-quality solutions to our clients.
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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