Technical AV Solutions Expert

1 week ago


Augusta, Maine, United States Indian Township Solutions Full time

About the Role

We are seeking a highly skilled Audio-Visual Support Specialist to join our team at Indian Township Solutions. As a key member of our technical support team, you will be responsible for resolving AV-related issues and providing technical assistance to our clients.

Key Responsibilities

  • Analyze and resolve AV-related trouble tickets submitted by clients
  • Provide technical assistance and support to clients for AV hardware, software, and systems
  • Research and resolve AV software and hardware issues using available resources
  • Determine the root cause of issues and provide solutions
  • Log trouble tickets and maintain relevant records
  • Maintain an accurate inventory of technological assets
  • Create and maintain user-training manuals and procedures
  • Make recommendations to management on AV technologies and devices
  • Conduct periodic diagnostics and testing to ensure optimal AV function
  • Communicate with software and hardware vendors to request service
  • Interface with warehouse personnel to ship and receive new or repaired devices
  • Load software and code onto new or repaired AV devices
  • Perform administrative duties as needed

Requirements

  • Associate's degree or equivalent experience in Computer Science, Information Systems, Engineering, Business Accounting, or related field
  • 4+ years of equivalent experience in AV support or related field
  • AVIXA Certified Technology Specialist (CTS) certification
  • Crestron and BiAmp configuration experience
  • NVX experience beneficial
  • CTS-D certification beneficial
  • Sec+ certification beneficial
  • Excellent customer service and technical skills
  • Strong time management and organizational skills

About Indian Township Solutions

We are a leading provider of audiovisual systems integration and installation services. Our team of professionals has a deep understanding of AV systems and product requirements, and we are committed to delivering high-quality solutions to our clients.

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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