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Client Executive

2 months ago

Newark, New Jersey, United States Thomson Reuters Holdings Inc. Full time
About the Role

We are seeking a highly skilled Client Executive to join our team at Thomson Reuters Holdings Inc. as a Medium Law Client Manager. This role is responsible for increasing Westlaw revenue, usage, and market share in assigned law firm accounts by leveraging your expertise in legal research, sales, and marketing.

Key Responsibilities
  • Provide high-quality account management and customer support services to assigned accounts
  • Establish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions, and addressing customer concerns
  • Attain assigned revenue account goals and support renewal process
  • Develop, present, and implement special offers in non-Account Executive accounts
  • Partner closely with Sales Executives in identifying the sales opportunity for each firm
  • Educate customers on the benefits of Westlaw over competitors and train customers on the use of Westlaw
  • Coordinate training efforts with Customer Success Representatives
  • Coordinate local marketing efforts within assigned accounts
  • Keep up to date on competitive activities in accounts and communicate information to divisional/regional management
  • Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions
  • Assist other market segments as needed
About You

We're looking for a candidate with a strong background in legal practice, preferably with a J.D. degree. You should have excellent communication, presentation, and Westlaw legal research skills, as well as a customer service orientation and experience in account management and sales/marketing. Proficiency in MS is a must, and previous legal research training is a plus.

What's in it for You?

As a Client Executive at Thomson Reuters, you'll join a diverse and inclusive culture of world-class talent. We offer a comprehensive benefits package, including flexible and supportive benefits for work-life balance, wellbeing programs, and opportunities for professional growth and development. You'll be part of a team that's committed to creating a more transparent, just, and inclusive future.