Senior Manager of Platform Operations

2 weeks ago


Chicago, Illinois, United States Health Care Service Full time
Company Overview
At Health Care Service Corporation (HCSC), our workforce is the backbone of our organization and the key to our achievements. We equip our team members with tailored development strategies that encourage advancement and support rewarding, meaningful careers.

Position Summary
This role is pivotal in overseeing the Information Security division, specifically focusing on Identity and Access Management (IAM) operational responsibilities. This includes managing identity governance, access control, and providing production support for enterprise users, clients, and B2B partners.

Key Responsibilities:
  • Manage a team dedicated to IAM operational tasks, ensuring security, efficiency, and compliance with established processes.
  • Possess a comprehensive understanding of identity management principles and practical experience with IAM tools such as ForgeRock, Ping, Siteminder, and Okta.
  • Collaborate with various departments to meet organizational goals and objectives.
  • Supervise the Identity Management team in handling access requests and operational support.
  • Work closely with the IAM Director to define project scope, objectives, timelines, and resource allocation.
  • Provide mentorship and guidance to team members to enhance performance and productivity.
  • Coordinate with IT, security, compliance, and business units to ensure seamless operational support.
  • Conduct training sessions to enhance the skills of the IAM operational team.
  • Demonstrate in-depth knowledge of IAM platforms, including their configuration and customization.
  • Exhibit strong understanding of identity management concepts and authentication protocols.
  • Possess technical expertise in applications, servers (primarily Linux/Unix), infrastructure, and networking technologies.
  • Engage in hands-on IAM activities, including policy assessments and application testing.
  • Utilize ServiceNow for ticketing and adhere to ITIL processes.
  • Implement secure architecture, SDLC practices, and security system integration while troubleshooting issues.
  • Exhibit leadership qualities, interpersonal skills, and motivation to drive team success.
  • Demonstrate excellent communication and stakeholder management skills.
  • Apply project management methodologies effectively, including planning, execution, and monitoring.
  • Showcase strong analytical, problem-solving, and decision-making capabilities.
  • Thrive in dynamic environments, making informed decisions under pressure.
  • Uphold integrity, accountability, and commitment to professional best practices.

Preferred Qualifications:
  • Bachelor's degree in Computer Science, Management Information Systems, or a related field.
  • Experience in managing cross-functional teams and familiarity with Agile/Scrum methodologies is advantageous.

Equal Opportunity Statement:
HCSC is an Equal Opportunity Employment / Affirmative Action employer committed to fostering an inclusive workplace where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

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