Lead Platform Engineering Manager
2 weeks ago
About United Airlines
There's never been a more exciting time to be part of United Airlines. We are on a journey to become the premier airline in the aviation industry.
Growth Opportunities
As we expand, we anticipate hiring tens of thousands of individuals across various sectors of the airline.
Benefits and Culture
Our careers come with a competitive benefits package designed to keep you satisfied, healthy, and well-traveled. From employee-led "Business Resource Group" communities to exceptional benefits like parental leave, 401k, and privileges such as space-available travel, United is truly a unique workplace.
Inclusion and Innovation
We believe that diversity fuels innovation and is fundamental to our operations. United's Digital Technology team is global, comprising diverse individuals collaborating with cutting-edge technology to build the best airline in aviation history.
Role Overview
The Senior Manager of Platform Engineering will oversee a team of highly skilled engineers and platform architects. This team will collaborate closely with Engineering, Security, Enterprise Architecture, Shared Platforms, Application Development, and Operations teams to facilitate tooling, controls, and processes that drive secure and continuous delivery through SDLC automation.
Key Responsibilities
- Develop a Center of Excellence with stakeholders from architecture, engineering, security, app development, and shared platforms to introduce innovative thinking, tools, and frameworks to expedite software development.
- Define and manage the product backlog based on feature enhancements from the product roadmap and user community feedback, leading execution efforts.
- Prioritize feature enhancements for enterprise capabilities while addressing specific portfolio/business unit requirements.
- Advocate for continuous improvement recommendations to provide a competitive edge for development teams building applications on supported platforms.
- Establish a community practice to promote the widespread adoption of standardized processes.
- Collaborate with enterprise stakeholders to define strategy, standards, and policies for various platforms, creating an actionable execution plan.
- Engage QA teams to develop and implement automated testing plans for certifying automation, templates, and artifacts for enterprise software delivery.
- Set up a product support organization to offer post-deployment and discretionary support.
- Mentor and develop team members to help them achieve their project and personal objectives, fostering a strong team environment.
- Define the operating model through a center of enablement for governing and managing platform products.
- Establish RACI for various roles in enterprise architecture, operations, platform engineering, DevSecOps, and security teams.
- Develop critical metrics and assess performance against objectives to ensure compliance.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or Engineering.
- Approximately 9+ years of experience in the IT industry, including 4+ years in Platform Engineering and/or DevSecOps SRE roles.
- Operational experience with automation, orchestration, virtualization/public cloud, release pipelines, metrics collection, and clustered computing technologies.
- Proficiency in cloud services such as AWS, Azure, or Google Cloud Platform.
- Understanding of DevOps principles and tools like Jenkins, Git, Harness, and Ansible.
- Experience with network fundamentals and security standard processes.
- Deep knowledge of scripting languages such as Python, JavaScript, or Go.
- Extensive experience in defining solution architecture and complex integration architecture for large enterprise applications and systems.
- Hands-on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating conflicting requirements in a dynamic environment with diverse stakeholders.
Preferred Qualifications
- Industry-recognized certifications such as AWS Certified Solutions Architect or DevOps Engineer, Google Cloud Certified Professional Engineer, or Microsoft Certified: Azure Solutions Architect Expert or DevOps Engineer Expert.
Equal Opportunity Employer
United Airlines is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses as required by applicable law. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process and to perform essential job functions.
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