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Front Desk Representative

2 months ago

Snowmass Village, Colorado, United States East West Family Of Companies Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Snowmass Mountain Lodging, managed by East West Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth check-in and check-out process, and maintaining a high level of accuracy and efficiency in all aspects of your work.

Key Responsibilities
  • Maintain and control all pre-registration and pre-assignment of rooms.
  • Be aware of the selling situation for a week in advance.
  • Assure that check-outs have been pulled and verified on a regular basis.
  • Assure the accuracy and completion of all folios, room changes, credit approvals, etc.
  • Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.
  • Have knowledge of any and all promotions and/or current programs that would influence or affect the guest.
  • Maintain a high standard of personal hygiene and be in proper uniform at all times.
  • To ensure the front office management team are aware of any VIP's coming to the hotel or guests that may require special attention.
  • Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing.
Requirements
  • Knowledge of Front Office, Guest Relations and Reservations operational procedures.
  • Good working knowledge of Reservations, Switchboard and Guest Inventory systems.
  • Knowledge of overall hotel operations as they affect department.
  • Good presentation, platform and training/facilitation skills.
  • Ability to use standard software applications and hotel systems.
  • Knowledge of safety standards.
Benefits
  • Health Insurance - Choose from three plans.
  • Dental, Vision, & Accident Insurance.
  • Life Insurance.
  • Ski Pass or Equivalent Bonus.
  • 401(K) Plan with employer match.
  • Paid Time Off & Paid Sick Time.
  • Career Development Trainings.
  • Discounts at Eye Pieces & Venture Sports.
  • Sabbatical Program.
  • $500 Referral Program.
  • Employee Assistance Program.
About East West Hospitality

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. We believe in embracing diversity and inclusion, and we are committed to creating opportunities for all voices to be heard to inspire positive change.