Healthcare Communication Specialist

1 week ago


Myrtle Point, Oregon, United States Inizio Engage Full time
Position Overview:

This role is part of a pilot program aimed at enhancing healthcare communication. Inizio Engage is seeking dedicated healthcare communication specialists to provide remote support nationwide, addressing inquiries from healthcare providers and patients on behalf of our esteemed client.

Key Responsibilities:
  • Conduct pre-screening of potential volunteers for enrollment in clinical and medical research trials.
  • Direct calls to the appropriate personnel based on triage protocols.
  • Manage intake of product quality complaints effectively.
  • Support Direct-to-Consumer (DTC) and patient support initiatives.
  • Provide comprehensive information regarding drug and medical device products.
  • Offer first-level technical assistance.
  • Facilitate enrollment of participants in educational seminars.
  • Gather demographic data and manage fulfillment of products, samples, and literature.

This is an opportunity to represent a leading biotechnology firm through Inizio Engage.

What We Offer:
  • Competitive pay at $20/hour.
  • Comprehensive benefits package including accrued time off, medical, dental, vision, 401k, disability and life insurance, as well as paid maternity and bonding time benefits.
  • Performance-driven incentive compensation.
  • A competitive work environment with recognition programs, contests, and awards.
  • A vibrant company culture recognized as a Top Workplace USA in 2021 and awarded 'Great Place to Work' in 2022 and 2023.
  • Ranked among Fortune's Best Workplaces in Biopharma for 2022.
Essential Duties:

Maintain high-quality standards for all client programs, ensuring adherence to scripts and guidelines. Accurately gather and input information required by specific programs into designated databases. Demonstrate effective communication and tele-management skills while engaging with callers empathetically, assisting them in understanding medical terminology as necessary.

Exhibit strong organizational skills, managing multiple projects concurrently while complying with all company policies and Standard Operating Procedures. Show flexibility within the department to optimize resource utilization, including undertaking administrative and non-telecommunication tasks as required.

Safeguard patient privacy and confidentiality by adhering to the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications:
  • Familiarity with Data Management Systems (G-SAP, CAP, Boomi).
  • Experience in data entry.
  • Prior customer service or related experience is preferred.
  • Excellent verbal, written, and listening communication skills.
  • Proficiency with computer keyboard and mouse.
  • Professional telephone demeanor.
About Inizio Engage:

Inizio Engage is a strategic partner specializing in healthcare engagement. Our dedicated global workforce combines local expertise with a diverse skill set, leveraging data, science, and technology to deliver tailored engagement solutions that enhance client interactions with patients, payers, and providers.

Our mission is to collaborate with clients to improve lives by ensuring healthcare professionals and patients have access to the medicines, knowledge, and support they require.

Our Core Values:

We empower everyone. We rise to the challenge. We work as one. We ask what if. We do the right thing. We invite you to reflect on how your personal values align with ours.

Inizio Engage is proud to be an equal opportunity employer, considering applicants without regard to various protected characteristics as outlined by law.



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