Client Relations Specialist

2 weeks ago


Lenexa, Kansas, United States Butler America Full time
Position Overview:

The Customer Service Representative / Account Management role is integral to our operations, focusing on managing customer accounts within the aerospace sector. This position is essential for ensuring customer satisfaction and effective communication.

Key Responsibilities:
  • Oversee the complete lifecycle of customer purchase orders, including receipt, review, approval, processing, follow-up, invoicing, and file completion.
  • Assess and identify customer needs to enhance satisfaction levels.
  • Establish and maintain strong relationships with customer contacts through proactive and transparent communication.
  • Address customer complaints, providing timely solutions and alternatives; ensure follow-up for resolution.
  • Handle a high volume of incoming calls and emails from both internal and external customers.
  • Analyze contractual documents, pricing structures, lead times, and incentive tracking for all assigned customer contracts.
  • Act as a liaison between customers and company personnel regarding contract commitments, modifications, and revisions.
  • Conduct special studies, investigations, and analyses, preparing related reports as necessary.
  • Engage daily with Sales, Supply Chain/Logistics, Production, and international counterparts.
  • May require occasional early morning or evening calls to coordinate with global customers.
  • Perform additional related duties as required.

Preferred Qualifications:
  • Demonstrated experience in customer support or as a Client Service Representative.
  • Strong multitasking abilities, with effective prioritization and time management skills.
  • Exceptional organizational capabilities.
  • Ability to manage competing tasks with a strong sense of urgency.
  • Outstanding written and verbal communication skills.
  • Proactive in anticipating needs and demonstrating initiative.
  • Experience in the aerospace industry is preferred.
  • Familiarity with project management in cross-functional teams is a plus.
  • Knowledge of SAP is advantageous.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Project, etc.).

Benefits:
We offer a comprehensive benefits package, including 401K, medical, dental, and vision coverage, as well as sick leave in accordance with state law. Butler America Aerospace, LLC. is committed to fostering a diverse and inclusive workplace, ensuring equal opportunity for all employees. We value diversity and inclusion as key components of our success, benefiting our employees, customers, and the communities we serve.

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