Customer Relations Specialist IV
2 weeks ago
Position Overview:
As a Customer Relations Specialist IV, you will play a vital role in providing exceptional support to our clients across various regions. Your expertise will be essential in managing inquiries related to test outcomes, supply requests, and general information regarding our services.
Key Responsibilities:
- Respond to client communications with professionalism and courtesy, ensuring a high level of service.
- Act as a liaison between clients and internal departments, facilitating effective communication and resolution of issues.
- Maintain comprehensive knowledge of procedures and resources to provide accurate information to clients.
- Document all client interactions meticulously, ensuring clarity and accuracy in records.
- Engage with team members to troubleshoot and resolve escalated client concerns.
Performance Expectations:
Achieve and maintain quality assurance metrics, including:
- Call quality scores of at least 85%.
- Reliability scores of no less than 90%.
- Productivity levels meeting or exceeding 70%.
Qualifications:
Education: High school diploma or equivalent is preferred.
Experience: A minimum of three months in a customer service role is required.
Essential Skills:
- Strong interpersonal and communication skills.
- Proficiency in typing and standard office software.
- Ability to think critically and solve problems effectively.
Join us at Quest Diagnostics, where your contributions will help shape the future of healthcare services.
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