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Client Relations Specialist

2 months ago

Lenexa, Kansas, United States Industrial Fumigant Company LLC Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: IFCI504370

Job Overview

Industrial Fumigant Company (IFC) is dedicated to delivering pest management solutions tailored for the commercial food sector.

In this role, under the guidance of the Customer Service Manager, the Customer Service Representative will engage with clients and internal team members, process orders, manage bill of ladings, prepare freight quotations, and track shipments. Furthermore, you will oversee the maintenance of applicators' licenses and stewardship data entry, manage product costs and pricing, maintain customer-approved pesticide lists, labels, and Safety Data Sheets (SDS). This position requires fostering excellent customer relationships through professional service, informed communication, and meticulous documentation. Join us in a stable and expanding industry.

Key Responsibilities:

  • Respond to inquiries from customers and field personnel.
  • Assist clients by taking and inputting orders into the order processing system.
  • Conduct data entry and submit information to SharePoint for tracking shipments, product details, bill of ladings, equipment parts, price lists, respiratory masks/cartridges, gas detection equipment, scanners, labels/SDS, manuals, signs, and miscellaneous labels.
  • Collaborate closely with Accounting, Marketing, and other departments to support cost adjustments, sales comparisons, and special projects.

What We Offer:

  • Competitive compensation
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid time off and holidays
  • Employee discounts, tuition reimbursement, and dependent scholarship awards
  • Quality training programs as an industry leader

Founded in 1937, IFC has built a strong reputation for providing consistent, reliable, and high-quality service to our clients. As the only nationwide pest management firm focused exclusively on the food industry, we prioritize PEOPLE, PROGRESS, and PROFESSIONALISM.

Requirements:

Applicants must be able to pass a drug screening and background check. Candidates should meet job requirements and perform duties with or without accommodations.

Additional Skills Required:

  • Proficiency in sales, Microsoft Access, and Adobe Pro, along with office procedures and equipment.

Skills:

  • Self-Management: Intermediate
  • Document Management: Intermediate
  • Flexibility: Some Knowledge
  • Communication: Intermediate
  • Problem Solving: Intermediate
  • Conflict Management: Intermediate
  • Customer Service: Advanced
  • Microsoft Office: Intermediate
  • Excel: Intermediate

Education:

Required: High School/GED or better.

Preferred: Associate's degree or better.

Experience:

Preferred: 1-2 years in Customer Service.

We are an Equal Opportunity Employer, committed to providing a workplace free from discrimination.