Information Technology

1 month ago

Los Angeles, California, United States Hilton Los Angeles Airport Full time

The Hilton Los Angeles Airport is looking for an on-site Information Technology (IT) Manager whowill be responsible for Information Technology issues, products and services in adherence to Company Guidelines in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

This 1,234-room hotel is conveniently located near the airport and stadiums. Here you will enjoy great perks such as best in-class benefits package, discounted parking, free meal during shift PLUS Hilton room discounts for you and your family worldwide Come see why we are named #1 World's Best Workplace by Fortune Magazine and Great Place to Work

Classification: Full-Time

Schedule: Fully on-site position, Monday-Friday. Must have flexibility to work weekends as needed

Hourly Rate: $30.50 per hour and is based on applicable and specialized experience and location.

Ideal candidate:
  • Minimum Two (2) years of professional work experience in Technology or a related field required
  • Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GEDplus 12 years of Technology related experience
  • 1-3 years managing people or teams
  • Experience administering networks in a Windows Server and workstation environment
  • Knowledge of network infrastructure, including cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN
  • Experience with these Hospitality related applications and systems: Property Management Systems, Point Of Sales Systems (F&B, spa, parking, etc.), Keycard Systems, Ticketing Systems, PBX, and Voicemail

What will I be doing?

  • Responsible for following project plans under the direction of the Director of IT to ensure the implementation and upgrades of major systems are completed on time and within budget.
  • Provide IT leadership to the property including effectively communicating, managing and delivering IT Systems and procedures that comply with Corporate and Brand IT standards.
  • Support the hotel through the use of business solutions using Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance.
  • Troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance as required.
  • Responsible for leading and participating in various technology projects, such as workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring that the implementation and upgrades of major systems are completed on time and within budget, with minimal impact on hotel operation by providing end-user training, support, and assistance.

As a Team Member in this role, you will be responsible for:

Project Management & Vendor Management

  • Working within the IT Capex budget of each property as approved by the ownership and regional IT leadership
  • Working with Hilton Support Technology Center (HTSC) and all vendors to ensure the timely resolution of IT challenges and outage
  • Managing the support calls initiated by HTSC or vendors for systems and applications not supported by HSC Serving as onsite point of contact for HTSC or vendors

Technical Leadership

  • Ensuring Hilton technical standard is implemented in regional properties
  • Evaluating property needs and technology solutions to improve profit, operations, and guest experience
  • Preparing a status report of all technical and operational activities
  • Participating in corporate, property departmental, and operations meetings as appropriate
  • Advising on, maintaining, and supporting property infrastructure; including servers, backups, property LAN and WAN, telecom systems


System Administration
  • Onboarding Team Members and deploying technology tools
  • Maintaining documentation for each managed property in the region

#LI-MM3

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Hilton LAX is and Equal Opportunity Employer -M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

The hourly rate is $30.50 and is based on applicable and specialized experience and location.

Source: Hospitality Online

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