Senior Event Services Manager

1 week ago


San Francisco, California, United States AccorHotel Full time
Job Summary

We are seeking a highly skilled and experienced Event Services Manager to join our team at AccorHotel. As a key member of our events team, you will be responsible for delivering exceptional service to our clients and ensuring the smooth execution of events.

Key Responsibilities
  • Client Service
    • Provide professional, friendly, and engaging service to clients throughout the event planning process
    • Confirm all event-related information with clients to ensure accuracy and satisfaction
  • Event Planning
    • Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, food and beverage, and audio visual
    • Create floor plans for each event to ensure banquets and clients are in agreement prior to setup
  • Communication and Coordination
    • Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable timeframe
    • Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
    • Conduct and/or attend daily meetings to review event contracts and ensure last-minute changes are communicated with appropriate departments
  • Teamwork and Problem-Solving
    • Follow departmental policies and procedures
    • Follow all safety policies
    • Collaborate with colleagues to ensure seamless event execution
    • Identify and resolve any issues that may arise during events
Requirements
  • Leadership Experience
    • Previous leadership experience within a similar role is required
  • Technical Skills
    • Computer literate in Microsoft Windows applications is required
  • Communication and Interpersonal Skills
    • Excellent communication skills, both written and verbal, are required
    • Strong interpersonal and problem-solving abilities
  • Physical Demands
    • Frequent standing and walking throughout shift
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs, and ramps


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