Customer Service Representative

24 hours ago


Newington, Connecticut, United States Mr. Handyman of West Hartford Full time

{"h1": "Customer Service Representative", "p": "At Mr. Handyman of West Hartford, we are seeking a highly organized and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.", "ul": [{"li": "Answer incoming calls in a professional and courteous manner, providing assistance and information to customers."}, {"li": "Engage with customers to understand their needs, answer questions, and provide guidance on available services."}, {"li": "Schedule appointments and coordinate with service professionals to ensure timely and efficient completion of projects."}, {"li": "Follow up with customers to confirm appointments, gather feedback, and address any concerns or issues."}, {"li": "Maintain accurate records of customer interactions, appointments, and service requests in the company database."}, {"li": "Collaborate with team members to prioritize tasks and manage workload effectively."}, {"li": "Continuously strive to improve customer satisfaction and retention through proactive communication and exceptional service."}], "h2": "Qualifications", "ul": [{"li": "Excellent communication skills, both verbal and written, with a professional phone manner."}, {"li": "Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment."}, {"li": "Proficiency in computer applications such as Microsoft Office and customer relationship management (CRM) software."}, {"li": "Positive attitude, empathy, and a genuine desire to help customers resolve their issues and achieve their goals."}, {"li": "Ability to work independently and as part of a team, with a focus on delivering results and exceeding customer expectations."}], "h2": "Benefits & Pay", "p": "The pay range for this position is $20.00 to $25.00 per hour and is dependent on your experience. Additional benefits include a rewarding and supportive work environment, PTO, Retirement Savings Plan, and a Monday - Friday work schedule.", "p": "If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "p": "Please note that this job description is meant to describe the general nature and level of work being performed. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners.", "p": "We are an equal opportunity employer and welcome applications from diverse candidates.", "p": "Thank you for considering Mr. Handyman of West Hartford as your employer.", "p": "Sincerely, [Your Name]"}



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