Customer Support Representative

1 week ago


Newington, Connecticut, United States Healthtrax Fitness & Wellness Full time
Position Overview:
Are you known for your warm demeanor and helpful nature? If you take pleasure in assisting others and creating a welcoming atmosphere, this role is perfect for you.
The
Service Desk serves as the central point for customer assistance and information regarding fitness and wellness programs. As the initial and final point of contact for our clients, the Service Desk Receptionist is responsible for delivering prompt, efficient, and friendly service, whether in person or via phone.

This role also includes maintaining the cleanliness and organization of the reception area, member lounge, conducting routine checks throughout the facility, and managing towel laundry.

The Service Desk Receptionist plays a vital role in promoting and disseminating information about all center offerings and services.
Our ideal candidate possesses prior experience in customer service and preferably has the capability to learn or engage in membership sales. This position requires the ability to stand for extended periods.

The candidate should exhibit a proactive attitude, practical judgment, and strong skills in written and verbal communication, interpersonal relations, problem-solving, multitasking, and conflict resolution.

Adherence to the Healthtrax Employee Handbook is essential, along with being a collaborative team member who maintains professionalism and effective communication at all times.

Candidates should thrive in a dynamic, results-driven environment, have a dedication to fitness and wellness, and a commitment to ongoing learning; an understanding of business performance metrics is also important.

Flexible scheduling is available, with hours varying by center.
Healthtrax Fitness & Wellness has been a leader in providing fitness and wellness solutions since 1979, seeking individuals who are passionate about fitness and excellence in customer service.

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