Client Relationship Manager, Educational Services

2 weeks ago

Dallas Texas, United States American Heart Association Full time
Overview:

Join us in making a significant impact as we focus on fostering a healthier future for all. At the American Heart Association, your role is vital, and so is your professional journey.

The American Heart Association is excited to offer a position for a Client Relationship Manager within our Educational Services division. This role provides the flexibility of remote or home-based work.

We prioritize work-life balance and offer numerous resources to support your evolving needs. You will have access to Heart U, our acclaimed corporate university, along with additional training and support tailored to your success.

Responsibilities:

The Client Relationship Manager will spearhead the development, execution, and management of all client service processes for the Educational Services division, focusing on high-value accounts.

Key responsibilities include:
  • Establishing protocols for account management and client consultation, enhancing customer engagement.
  • Planning and implementing relationship management strategies for high-value clients.
  • Creating tailored content and delivering a personalized experience, ensuring clients act as brand advocates.
  • Managing strategic accounts while identifying best practices and retention strategies.
  • Maintaining a robust departmental pipeline through prospect research, presentation creation, and collaboration with the business development team.
  • Developing and executing account-specific marketing strategies in partnership with the marketing team, focusing on effective messaging and channels.
  • Providing exceptional support to nurture positive relationships with healthcare organization clients.
  • Identifying and engaging champions within client organizations to strengthen connections with key stakeholders.
  • Acting as a liaison between internal teams and external clients to address their needs promptly.
  • Overseeing relationships with third-party content providers, guiding them through testing and review processes.

Qualifications:

The ideal candidate will possess:
  • A Bachelor’s Degree or equivalent professional experience.
  • Two to five years of relevant experience in client management or sales operations.
  • Proven ability to develop and implement business strategies.
  • Experience in account-based marketing.
  • Knowledge of technology-driven product delivery in healthcare or related sectors.
  • Strong communication skills, both written and verbal.
  • Excellent organizational skills and attention to detail.
  • Willingness to travel up to 25% as needed.

Compensation & Benefits:

The American Heart Association values its employees and offers a comprehensive rewards package, including:
  • Competitive base salary with regular market reviews.
  • Performance-based rewards and incentive programs.
  • A wide range of benefits, including medical, dental, vision, and life insurance, along with a robust retirement plan.
  • Employee wellness initiatives and assistance programs.
  • Opportunities for professional development through various programs.
  • Paid Time Off (PTO) starting at a minimum of 16 days per year, increasing with tenure.
  • Tuition assistance for further education related to career advancement.

Our Commitment:

At the American Heart Association, we believe that everyone deserves the chance for a healthy life. We are dedicated to advancing health equity and ensuring our workforce reflects the diverse communities we serve. Join us in our mission to promote cardiovascular health for all.

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