Team Leader
2 days ago
Job Summary
The Team Leader is a key role in our store operations, responsible for ensuring the smooth day-to-day functioning of the store in the absence of salaried management. This individual must embody the company's culture and values, providing exceptional customer service and leading by example. A successful Team Leader will possess strong leadership and problem-solving skills, with the ability to manage with limited supervision. They will be responsible for developing and implementing operational strategies to drive sales growth and improve customer satisfaction.
Key Responsibilities
- Exemplify and promote the company's Mission and Values to all associates
- Ensure aggressive customer service is delivered consistently across the store
- Supervise and motivate store associates to achieve sales targets and provide excellent customer service
- Develop and implement operational strategies to improve store efficiency and customer satisfaction
- Manage store inventory, including receiving, stocking, and cycle counting
- Train and develop new associates in product knowledge, selling skills, and customer service
- Maintain a high level of enthusiasm, commitment, and energy, and motivate other associates to do the same
- Provide solutions to customer inquiries and resolve any issues in a timely and professional manner
- Stay up-to-date on all current programs, company procedures, and communicate them to all team members
- Coordinate merchandise orders to meet sales trends and customer demands
- Ensure the store appearance is maintained, including stocking product and creating visually appealing displays
- Work collaboratively with other associates to achieve budgeted goals and objectives
- Identify and correct safety problems or hazards
- Complete price shops and price changes in a timely manner
- Meet all certification requirements, including forklift operation, DOT, and other store-specific certifications
Requirements
- Strong leadership and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage with limited supervision
- Good organizational and time management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Physical ability to lift up to 50 lbs., climb ladders, and perform other tasks as required
- Flexibility to work a variety of shifts, including weekends, evenings, and holidays
About Elliott's Hardware
Elliott's Hardware is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for career growth and development.
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