Patient Scheduling Program Manager

1 week ago

Seattle, Washington, United States University of Washington Full time

PROGRAM COORDINATOR - UWM PATIENT SCHEDULER (100% FTE, DAYS)

UW Medical Center-Montlake - Heart Institute presents an excellent opportunity for a Program Coordinator - UWM Patient Scheduler.

WORK SCHEDULE
  • Full-time, 100% FTE (40 hours per week)
  • Fixed duration
  • Day Shift
POSITION HIGHLIGHTS
  • Easily accessible via public transportation
  • Contribute positively to the experience of patients and staff
  • Opportunities for professional development
DEPARTMENT DESCRIPTION
The Heart Institute at UW Medical Center – Montlake provides a comprehensive array of cardiovascular healthcare and preventive services.
Our offerings encompass general cardiology, cardiac diagnostic imaging, surgical interventions, arrhythmia management, interventional cardiology, structural heart services, advanced heart failure care, heart transplantation, and ventricular assist devices (VADs), management of adult congenital heart disease, cardiac psychiatry, cardiovascular genetics, and other specialized services.

PRIMARY RESPONSIBILITIES
  • Assess and prioritize incoming referrals from various sources, utilizing knowledge of each physician's expertise
  • Direct incoming referrals to ensure the appropriate specialist is assigned
  • Manage the intake of referral requests, ensuring complete information is captured and entered into the electronic medical record system promptly
  • Schedule initial patient consultations, either in-person or via Telemedicine, based on provider and patient preferences
  • Coordinate patient appointments at the appropriate facilities and assist with insurance authorization or financial support
  • Handle a high volume of phone inquiries and messages efficiently
  • Review follow-up requirements and expectations with patients to ensure clarity regarding each appointment's purpose and recommendations
  • Provide financial assistance options to patients in need and guide them through the application process for financial counseling
  • Act as the primary program liaison to other departments, patients, and external providers
REQUIRED POSITION QUALIFICATIONS
  • High school diploma or equivalent AND two years of experience in the relevant program area
  • Three years of experience in Patient Support Services OR an equivalent combination of education and experience
ABOUT UW MEDICAL CENTER-MONTLAKE
UW Medical Center is a leading academic medical center located in Seattle, comprising two campuses: Montlake and Northwest. Recognized as the top hospital in Seattle and Washington State, and nationally ranked in multiple specialties, UW Medical Center is renowned for its compassionate patient care and innovative medical advancements.
The UW Medical Center-Montlake campus is situated near a vibrant university environment, offering numerous amenities for staff and convenient public transit options.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's sole health system affiliated with a top-rated medical school and an internationally recognized research institution. Our mission is to enhance public health by advancing medical knowledge and delivering exceptional care to the community. Join us in our commitment to fostering a healthier society.

We are dedicated to building a diverse workforce, valuing unique experiences and identities. Our community is committed to creating inclusive and welcoming environments for all.

All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or genetic information.

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