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Coordinator for Patient Scheduling Programs

2 months ago

Seattle, Washington, United States University of Washington Full time

PROGRAM COORDINATOR - PATIENT SCHEDULER

University of Washington Medical Center - Heart Institute offers an exciting opportunity for a Program Coordinator focused on Patient Scheduling.

WORK SCHEDULE
  • Full-time, 100% FTE (40 hours per week)
  • Fixed duration
  • Day Shift
POSITION HIGHLIGHTS
  • Easily accessible via public transportation
  • Contribute positively to the experience of patients and staff
  • Opportunities for professional development
DEPARTMENT OVERVIEW
The Heart Institute at the University of Washington Medical Center provides a comprehensive array of cardiovascular healthcare and preventive services.
Our offerings encompass general cardiology, diagnostic imaging, surgical interventions, arrhythmia management, interventional cardiology, structural heart services, advanced heart failure care, heart transplantation, and other specialized services.

PRIMARY RESPONSIBILITIES
  • Assess and prioritize incoming referrals from various sources, utilizing knowledge of each physician's expertise
  • Direct incoming referrals to ensure appropriate specialists are assigned
  • Manage the intake of referral requests, ensuring all necessary information is accurately recorded in the electronic medical record system promptly
  • Schedule initial patient consultations, either in-person or via telehealth, according to provider and patient preferences
  • Coordinate patient appointments at the correct facility and assist with insurance verification or financial support
  • Handle a high volume of phone inquiries and messages effectively
  • Review follow-up requirements with patients to ensure clarity regarding appointment purposes and recommendations
  • Provide financial assistance information to patients in need and guide them through the application process for financial counseling
  • Act as a primary contact for other departments, patients, and external providers
REQUIRED QUALIFICATIONS
  • High school diploma or equivalent AND two years of experience in the relevant program area
  • Three years of experience in Patient Support Services OR a combination of education and experience that meets the requirements
ABOUT THE UNIVERSITY OF WASHINGTON MEDICAL CENTER
The University of Washington Medical Center is a leading academic medical institution located in Seattle, recognized for its exceptional patient care and innovative medical practices.
The Montlake campus is situated near the University of Washington, offering numerous amenities for staff and convenient public transport options.

ABOUT UW MEDICINE – WHERE YOUR IMPACT IS SIGNIFICANT
UW Medicine is Washington's only health system affiliated with a top-tier medical school and a globally recognized research facility. UW Medicine is dedicated to enhancing public health through advancing medical knowledge and delivering outstanding care to the community. Join our mission to foster a healthier society.

The University of Washington is committed to building a diverse workforce and values the unique experiences and identities of all individuals. Our community strives to create inclusive and welcoming environments for everyone.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or genetic information.