Behavioral Health Collections Specialist

3 weeks ago


Fort Lauderdale, Florida, United States ICBD Holdings LLC Full time
About the Role

We are seeking a highly skilled Collections Specialist to join our team at ICBD Holdings LLC. As a key member of our revenue cycle team, you will be responsible for effective communication and coordination with insurance companies and clients to obtain maximum benefits for our clients.

Key Responsibilities
  • Maintain effective communication with third-party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
  • Monitor and create reports on key metrics such as cash collections, days outstanding, unbilled claims, denials, daily census, etc.
  • Status claims and add notes in the patient accounting system (CollaborateMD).
  • Escalate any payor or client claim issues to department leadership.
  • Establish/maintain effective communications with the leadership team to ensure that all third-party guidelines are satisfied.
  • Update patient demographics and insurance information as needed.
Requirements
  • Behavioral health out-of-network billing: 3 years of experience.
  • Knowledge and experience with CollaborateMD EMR and billing software programs.
  • Experience with ABA therapy preferred.
  • Willingness to submit to drug and background screenings.
Expertise Needed
  • Proficiency in Microsoft Excel to maintain and interpret comprehensive reports crucial for operational insights.
  • Ability to be proactive and dependable.
  • Problem-solving skills.
  • Team-player attitude.
  • Capable of learning quickly.
  • Ability to manage a steady and high-volume workload with efficiency.
  • Excellent verbal and written communication skills.
  • Strong organizational abilities.
  • Accurate, thorough recordkeeping skills.
  • Telephone communication skills.


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