Customer Service Agent

7 days ago


Napa, California, United States The Westin Verasa Napa Full time
Job Summary

The Front Desk Agent will provide exceptional customer service to guests, ensuring a memorable and enjoyable experience at The Westin Verasa Napa. This role requires a high level of communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer and direct incoming calls from guests and other departments in a professional and courteous manner.
  • Identify and meet the needs of guests, handling their requests and resolving any issues that may arise.
  • Dispatch staff and services as needed, utilizing technology to ensure timely and efficient delivery.
  • Participate in the Emergency Response team and respond to situations calmly and effectively.
  • Perform various administrative tasks, including checking guests in and out, handling room service charges, and closing out day procedures.
  • Take and relay messages, as well as handle guest complaints and resolve problems in a professional manner.
  • Provide guests with information about hotel amenities and local attractions, and make recommendations to enhance their stay.
  • Maintain a clean and organized workspace, adhering to hotel standards and procedures.
Requirements
  • High school diploma or equivalent required.
  • Prior hospitality experience an asset.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software.
  • Ability to lift up to 15 pounds and stand for long periods.
Working Conditions

The Front Desk Agent will work in a hotel environment, with regular exposure to guests and colleagues. The role requires standing for long periods, lifting light objects, and using a computer for extended periods.

What We Offer

The Westin Verasa Napa offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to providing a positive and supportive work environment, where our employees can thrive and succeed.


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