Customer Service Agent
7 days ago
The Front Desk Agent will provide exceptional customer service to guests, ensuring a memorable and enjoyable experience at The Westin Verasa Napa. This role requires a high level of communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities- Answer and direct incoming calls from guests and other departments in a professional and courteous manner.
- Identify and meet the needs of guests, handling their requests and resolving any issues that may arise.
- Dispatch staff and services as needed, utilizing technology to ensure timely and efficient delivery.
- Participate in the Emergency Response team and respond to situations calmly and effectively.
- Perform various administrative tasks, including checking guests in and out, handling room service charges, and closing out day procedures.
- Take and relay messages, as well as handle guest complaints and resolve problems in a professional manner.
- Provide guests with information about hotel amenities and local attractions, and make recommendations to enhance their stay.
- Maintain a clean and organized workspace, adhering to hotel standards and procedures.
- High school diploma or equivalent required.
- Prior hospitality experience an asset.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic computer skills and knowledge of hotel software.
- Ability to lift up to 15 pounds and stand for long periods.
The Front Desk Agent will work in a hotel environment, with regular exposure to guests and colleagues. The role requires standing for long periods, lifting light objects, and using a computer for extended periods.
What We OfferThe Westin Verasa Napa offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to providing a positive and supportive work environment, where our employees can thrive and succeed.
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