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Customer Service Representative

2 months ago

Napa, California, United States Foliowine Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Foliowine. As a key member of our Direct-to-Consumer (DTC) sales team, you will be responsible for executing sales initiatives and managing our online platforms.

Key Responsibilities
  • Management and Execution of DTC Sales (50%):
    • Serve as Master Administrator for all DTC platforms
    • Maintain accurate member information and order history
    • Coordinate with Marketing for compliance and online orders
    • Manage inventory levels and process billing and shipping
    • Provide support in sales execution and outreach efforts
    • Oversee telesales campaigns
  • Guest/Member Services (20%):
    • Respond to DTC inquiries and convert guests into members
    • Handle returned and reshipped orders
  • Marketing (15%):
    • Manage pricing, content, and images on websites
  • Analysis and Reporting (15%):
    • Reconcile billing and inventory related to sales
    • Forecast inventory needs and provide sales reports
Requirements
  • 24 years of experience in a winery or hospitality support environment
  • Strong customer service, communication, and decision-making skills
  • Attention to detail and ability to handle various situations
  • Knowledge of domestic wines and wine regions
  • Physical ability to perform required tasks and lift packages
  • Must be 21 years of age with a valid driver's license
  • Proficiency in DTC platforms and foreign language skills are a plus