Housekeeping Operations Director

3 days ago


Williamsburg, Virginia, United States Great Wolf Lodge Full time
Director, Housekeeping

At Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team. As a key member of our resort's management team, you will be responsible for directing all aspects of housekeeping services and programming, including operations, planning, budgeting, staffing, and payroll.

Key Responsibilities:
  • Develop and implement comprehensive plans to support organizational objectives, effectively allocating resources and time across groups or departments.
  • Manage the daily activities of the Housekeeping and Laundry department, ensuring the cleanliness of all public areas and guest rooms.
  • Supervise Laundry pack members and ensure the efficiency and effectiveness of the operation.
  • Participate in cross-functional teams to coordinate resort activities and respond to guest comments and concerns.
  • Conduct investigative actions with guests, where necessary, for guest service and liability claims.
  • Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing.
  • Manage room expeditor software program (REX) to maintain maximum efficiency of inventory management.
  • Participate in the Manager-On-Duty (MOD) program and execute duties.
  • Recruit, hire, train, and evaluate team member performance against standards.
  • Plan and implement staff training and development programs within the department.
  • Monitor quality assurance program for lodge and review accuracy of nightly housekeeping reports.
  • Serve on resort Executive Committee to represent the interests of the housekeeping function.
Requirements:
  • High School diploma or GED.
  • Minimum of 3 years experience supervising/managing large housekeeping department.
  • Minimum of 5 years hotel or resort experience.
  • College Degree preferred.
  • Demonstrated ability to effectively resolve conflict and motivate diverse groups to achieve extraordinary goals.
  • Excellent management skills, including conflict resolution, coaching, development, and teamwork.

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, 401K with employer match, paid vacation time off, and paid parental leave. If you are a motivated and experienced leader who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



  • Williamsburg, Virginia, United States Great Wolf Lodge Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Housekeeping Operations to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for directing all aspects of housekeeping services and programming, including operations, planning, budgeting, staffing, and payroll.Key ResponsibilitiesOperations...


  • Williamsburg, Virginia, United States Great Wolf Lodge Full time

    Director, HousekeepingAt Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team. As a key member of our resort's management team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.Key Responsibilities:Develop and implement comprehensive...


  • Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job SummaryThe Colonial Williamsburg Company is seeking a highly skilled and experienced Housekeeping Operations Manager to join our team. As a key member of our Housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping team, ensuring that all quality standards are met, and providing exceptional guest...


  • Williamsburg, Virginia, United States MasterCorp Full time

    Housekeeping Manager Job DescriptionAt MasterCorp, we're committed to delivering exceptional housekeeping services to our resort locations across the U.S. As a Housekeeping Manager, you'll play a crucial role in leading our team of housekeeping professionals to achieve high standards of cleanliness and customer satisfaction.Key Responsibilities:Direct the...


  • Williamsburg, Virginia, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Environmental Services Operations to join our team at Compass Group, North America. As a key member of our operations team, you will be responsible for leading and advising on all aspects of the Environmental Services Department.Key Responsibilities:Oversee the financial management of the...


  • Williamsburg, Virginia, United States Hilton Grand Vacations Full time

    Become a Key Player as a Housekeeping Operations CoordinatorAre you dedicated to enhancing guest satisfaction through efficient service? We invite you to consider the role of Housekeeping Operations Coordinator with Hilton Grand Vacations.Key Responsibilities:Oversee and manage the allocation of tasks for housekeeping staff and supervisorsRespond to...


  • Williamsburg, Virginia, United States Colonial Williamsburg Foundation Full time

    POSITION SUMMARY:As a vital member of the housekeeping team, the Housekeeping Operations Supervisor plays a crucial role in ensuring that all guest accommodations meet the highest standards of cleanliness and comfort.KEY RESPONSIBILITIES:Employee Development: Trains and provides feedback on the counseling, discipline, and recognition of staff, adhering to...


  • Williamsburg, Virginia, United States MasterCorp Full time

    Job Summary:We are seeking a highly skilled and experienced Bilingual Housekeeping Operations Manager to join our team at MasterCorp. As a leader in the resort housekeeping industry, we are committed to providing exceptional service to our clients and guests.Key Responsibilities:Direct and manage a team of housekeeping professionals to ensure high-quality...


  • Williamsburg, Virginia, United States MasterCorp, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at MasterCorp, Inc. As a key member of our housekeeping department, you will be responsible for leading a team of housekeeping professionals and ensuring that our resort properties meet the highest standards of cleanliness and quality.Key...


  • Williamsburg, Virginia, United States MasterCorp Full time

    Housekeeping ManagerAbout the Role:We are seeking a highly skilled and experienced Housekeeping Manager to join our team at MasterCorp. As a leader in the resort housekeeping industry, we are committed to providing exceptional service to our guests and delivering outstanding results.Key Responsibilities:Direct the work of housekeepers, housemen, and...


  • Williamsburg, Virginia, United States Hotel Resource Full time

    **Industry:** Hospitality - Hotel**Position:** Housekeeping Operations Manager**Company:** Hotel Resource**Location:** United States**Category:** Hospitality - Hotel**Education Required:**Bachelor's Degree preferred**Employment Type:**Full-Time**Supervisory Role:**No**Key Qualifications:**• Previous supervisory experience in hotel housekeeping•...


  • Williamsburg, Virginia, United States Williamsburg Landing Full time

    Job SummaryAs a key member of the Williamsburg Landing team, the Housekeeping Supervisor will provide day-to-day oversight for duties assigned to Housekeepers. This role involves leading a team of Housekeepers, under the direction of the Housekeeping Manager, to ensure the cleanliness and maintenance of our community.Key ResponsibilitiesAssign and oversee...


  • Williamsburg, Virginia, United States MasterCorp Full time

    {"title": "Housekeeping Manager", "content": "OverviewAt MasterCorp, we're committed to delivering exceptional housekeeping services to our resort locations across the U.S. As a Housekeeping Manager, you'll play a key role in leading our team of housekeeping professionals to achieve our high standards of quality and customer...

  • Housekeeper

    4 days ago


    Williamsburg, Virginia, United States Bluegreen Vacations Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Housekeeper to join our team at Bluegreen Vacations. As a Housekeeper, you will be responsible for maintaining the cleanliness and appearance of our guest rooms and common areas.Key Responsibilities:Maintain the cleanliness and organization of guest rooms, including dusting, vacuuming, and...


  • Williamsburg, Virginia, United States Hotel Resource Full time

    Job Summary:We are seeking an experienced Hotel Operations Manager to oversee the housekeeping department at our Hotel & Resort in Williamsburg, VA.Key Responsibilities:Supervise and manage a team of housekeeping staff to ensure exceptional cleanliness and quality of service.Develop and implement housekeeping procedures and standards to maintain high levels...


  • Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    **Job Summary**The Executive Housekeeping Manager is responsible for overseeing the day-to-day operations of the Housekeeping Department at Colonial Williamsburg Company. This role requires a strong leader who can supervise and motivate a team of housekeeping staff to ensure exceptional guest satisfaction and maintain the highest standards of cleanliness and...


  • Williamsburg, Virginia, United States Great Wolf Resorts Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Great Wolf Resorts. As a key member of our housekeeping staff, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and public areas.Key ResponsibilitiesClean and maintain guest rooms, including making beds, dusting...


  • Williamsburg, Virginia, United States MasterCorp Full time

    Position Overview:The Multilingual Housekeeping Manager is tasked with overseeing all cleaning operations within a timeshare resort. This role is crucial in ensuring that the housekeeping team delivers exceptional quality and efficiency in accordance with MasterCorp standards.Key Responsibilities:Foster and maintain positive relationships with resort...


  • Williamsburg, Virginia, United States Williamsburg Lodge Full time

    Job Description:Trains and provides input on the counseling, discipline, and complimenting of employees within the standards of the hotel. Evaluates employee performance on a regular basis by communicating with employees and management on job performance. Ensures prompt response to guest requests and complaints. Interactive with improving guest service,...


  • Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Colonial Williamsburg Company. As a Housekeeping Attendant, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and public areas.Key Responsibilities:Cleaning and Maintenance: Clean and prepare guest rooms according...