Director of Housekeeping Operations

3 days ago


Williamsburg, Virginia, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly skilled and experienced Director of Housekeeping Operations to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for directing all aspects of housekeeping services and programming, including operations, planning, budgeting, staffing, and payroll.

Key Responsibilities
  • Operations Management: Develop and implement comprehensive plans to support organizational objectives, effectively allocating resources and time across departments.
  • Fiscal Management: Manage the daily activities of the Housekeeping and Laundry department, including budgeting, forecasting, and financial reporting.
  • Staff Supervision: Provide supervision to Laundry pack members and ensure the efficiency and effectiveness of the operation.
  • Guest Services: Monitor, manage, and respond to guest comments and proactively address guest concerns with operational resolutions.
  • Team Development: Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing.
  • Inventory Management: Manage room expeditor software program (REX) to maintain maximum efficiency of inventory management.
  • Quality Assurance: Monitor quality assurance program for lodge and review accuracy of nightly housekeeping reports.
  • Leadership: Serve on resort Executive Committee to represent the interests of the housekeeping function and enforce policies and procedures.
Requirements
  • Education: High School diploma or GED.
  • Experience: Minimum of 3 years experience supervising/managing large housekeeping department and 5 years hotel or resort experience.
  • Skills: Excellent management skills, conflict resolution, coaching, development, and teamwork.


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