Hotel Front Desk Supervisor

6 days ago


Madison, Wisconsin, United States Madison East DoubleTree by Hilton Full time
Embark on a Rewarding Career in Hospitality

Madison East DoubleTree by Hilton is seeking a skilled Hotel Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth check-in and check-out process, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Supervise and train front desk staff to ensure excellent guest service
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records and reports, including guest information and front desk statistics
  • Collaborate with other departments to ensure seamless guest experiences
Requirements:
  • 1 year of hotel front desk experience or 3 years of front desk experience in a related field
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
What We Offer:
  • A competitive hourly rate
  • A comprehensive benefits package, including health, dental, and vision insurance
  • Opportunities for professional growth and development
  • A fun and inclusive work environment

At Madison East DoubleTree by Hilton, we are committed to providing exceptional guest experiences and creating a positive work environment for our team members. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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