Information Technology Support Specialist

2 weeks ago


Alpharetta, United States ISEE Career Solutions, Inc. Full time

Company Overview

ISEE Career Solutions, Inc. has been a key player in the chemicals sector since 1947, significantly contributing to the economic growth of Korea while enhancing consumer quality of life through relentless technological advancements, innovative products, and sustainable growth strategies.

Key Responsibilities

  • Provide ongoing system support and monitoring to ensure optimal performance.
  • Engage in system development initiatives to enhance functionality.
  • Conduct training sessions for internal users on system usage.
  • Document and report daily system-related issues for resolution.
  • Collaborate with the development team to analyze, design, and plan user requirements.
  • Manage and track system issues effectively.
  • Act as a liaison between system users and the development team.
  • Evaluate and recommend system enhancements.
  • Oversee the implementation, monitoring, and reporting of proposed improvements.
  • Maintain thorough documentation of analysis, requirements, and system configurations.
  • Participate actively as an analyst, designer, and developer in IT projects.
  • Assess new solutions for projects and address issues as they arise.
  • Support benchmarking of IT products.
  • Monitor expenses related to IT operations.
  • Perform additional duties as assigned.

Qualifications

  • Vocational or undergraduate degree in information systems, computer science, or a related discipline.
  • Two to three years of experience in information systems, development, computer science, or IT-related fields is advantageous.
  • Bilingual proficiency in Korean and English is mandatory.
  • Knowledge or experience in project management, particularly in IT project lifecycles.
  • Strong understanding of IT infrastructure and application architectures is beneficial.
  • Familiarity with Object-Oriented (OO) Programming, particularly in Java.
  • Experience with Salesforce CRM.
  • Knowledge of ERP systems, preferably SAP, with a focus on the SD Module.
  • Proficiency in database systems such as SQL Server, MySQL, or Oracle.
  • Strong skills in MS Office, especially Excel.


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