Information Technology Support Specialist
4 weeks ago
This is a contract to hire opportunity in Alpharetta. Onsite 5-days a week. This role is not open to vendor support of any kind.
Location: Alpharetta, GA
Office Hours: 8:00 AM - 5:00 PM
Job Responsibilities:
As an IT Support Technician, you will be the go-to person for technical support within our organization. Your day-to-day responsibilities will include:
- Setting up and configuring printers.
- Assisting team members with laptop-related issues, including setup and troubleshooting.
- Distributing and setting up devices, including Apple and Android phones, tablets, and laptops.
- Providing general network support, ensuring seamless connectivity and resolving any network issues.
- Handling tickets within the ServiceNow system and providing training to team members as needed.
- Traveling locally to different office locations to provide on-site support.
Must-Have Skillsets:
- Strong understanding of general network support.
- Experience with ticketing systems like ServiceNow.
- Proficiency in setting up, troubleshooting, and fixing laptops, iPads, and smartphones.
This role requires a hands-on, tech-savvy individual who is ready to support a dynamic team and maintain smooth IT operations.
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