Information Technology Support Specialist

4 weeks ago


Alpharetta, United States STONE Resource Group Full time

This is a contract to hire opportunity in Alpharetta. Onsite 5-days a week. This role is not open to vendor support of any kind.


Location: Alpharetta, GA

Office Hours: 8:00 AM - 5:00 PM


Job Responsibilities:

As an IT Support Technician, you will be the go-to person for technical support within our organization. Your day-to-day responsibilities will include:

  • Setting up and configuring printers.
  • Assisting team members with laptop-related issues, including setup and troubleshooting.
  • Distributing and setting up devices, including Apple and Android phones, tablets, and laptops.
  • Providing general network support, ensuring seamless connectivity and resolving any network issues.
  • Handling tickets within the ServiceNow system and providing training to team members as needed.
  • Traveling locally to different office locations to provide on-site support.


Must-Have Skillsets:

  • Strong understanding of general network support.
  • Experience with ticketing systems like ServiceNow.
  • Proficiency in setting up, troubleshooting, and fixing laptops, iPads, and smartphones.

This role requires a hands-on, tech-savvy individual who is ready to support a dynamic team and maintain smooth IT operations.



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