IT Support Specialist
3 days ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Expedient's Operations Support Center in Milwaukee, WI. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their systems and networks are running smoothly and efficiently.
Key Responsibilities:
- Monitor and respond to client requests and issues in a timely and professional manner
- Utilize our trouble ticket system to log and track client requests and issues
- Proactively identify and resolve service impacting events related to IT, network, and facility conditions
- Provide physical access to client servers and equipment while maintaining a high level of security protocol
- Communicate effectively with clients and internal staff to ensure expectations are met and client requests are addressed
- Escalate complex issues to engineering disciplines or external vendors as needed
Requirements:
- Associate's degree in a technical discipline or equivalent work experience and industry technical certifications
- Strong understanding of internet technologies, including networking principles, Cisco, Juniper, and Windows operating systems
- Familiarity with basic UNIX commands and DNS and WEB services
- Experience in a technical support or helpdesk role requiring client support
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
- Professional communication skills, with the ability to work effectively with clients and internal staff
- Ability to work 12-hour shifts, including weekends and call-offs as needed
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Relaxed dress code and free snacks and beverages
Expedient is an Equal Opportunity Employer:
We are committed to creating a diverse and inclusive work environment that values and respects all employees. We do not discriminate against qualified applicants on the basis of race, color, religion, national origin, sex, age, disability, or any other protected status.
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