Patient Care Coordinator

4 weeks ago

Camden, New Jersey, United States Cooper University Health Care Full time

About Us:

At Cooper University Health Care, our commitment to delivering exceptional patient care is rooted in our team's dedication to innovation and access to cutting-edge facilities, equipment, and research protocols. We prioritize our employees' growth and well-being through competitive compensation, comprehensive benefits, and opportunities for professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Key Responsibilities:

  • Bridge the gap between clinicians and patients by providing individualized support and assistance in navigating the healthcare system to ensure continuity of care.
  • Collaborate with the RN Navigator disease team to provide non-clinical support for scheduling, pre-certification processes, follow-up calls, and record retrieval for timely appointments.
  • Establish communication with new patients within 24 hours of their visit to CCI to check on follow-up appointments and needs.
  • Work closely with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients' needs.
  • Participate in daily multidisciplinary rounding on the inpatient oncology unit to identify needs and opportunities for coordination of care, follow-up, and scheduling.
  • Act as a member of the Transition of Care team to assist patients in transitioning from inpatient to outpatient areas without interruption in services and care.
  • Assist in connecting patients to services for support, such as social work and financial counseling.
  • Track all patient contacts, follow-ups, barriers to care, and outcomes.
  • Ensure the delivery of patient care through the coordination of customer services.
  • Participate in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.

Requirements:

  • Experience working in a healthcare office setting or community outreach and education is required.
  • Knowledge of healthcare, inpatient/outpatient settings, and Oncology-specific patient populations is essential.
  • Strong interpersonal skills, with the ability to work well with people of various backgrounds, ethnicities, and life experiences.
  • Ability to take direction, follow through with tasks, and work independently.
  • Flexibility, optimism, and a cooperative working style are necessary.

Education and Special Requirements:

  • High School Diploma or Equivalent; clinical training (i.e., MA, CNA, LPN) is a plus.
  • Fluency in Spanish is preferred.
  • Competent in basic computer skills; knowledge of using an electronic health records system is preferred.

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