Patient Access Coordinator

3 weeks ago

Camden, New Jersey, United States Cooper University Health Care Full time

About Us

At Cooper University Health Care, we strive to provide exceptional healthcare services by fostering a team of dedicated professionals who continuously seek innovative solutions and access to cutting-edge facilities, equipment, and research protocols.

We offer a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development, making us the employer of choice in South Jersey.

Job Summary

Patient Navigators serve as a centralized point of access for patients seeking physician and radiology services across various disciplines, including Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

Key Responsibilities

  1. Deliver exceptional patient experiences by facilitating access to Cooper's provider network.
  2. Provide technical and operational support in the design, development, delivery, and evaluation of systems and training programs in the Patient Access Center.
  3. Support the Learning and Quality function for training and quality monitoring across the Patient Access Center.
  4. Function as a subject matter expert, providing high-quality customer service in accordance with Cooper University Hospital and departmental policies and procedures.

Requirements

2+ years of direct experience in a Customer Service, Contact Center, or scheduling environment, preferably in a Healthcare setting.

1-2 years' experience with Acombina, including troubleshooting and testing, and strong technical proficiency in EPIC, Outlook, IDX, Excel, and Word.

Experience in or knowledge of central scheduling, medical terminology, insurance verification, registration, or hospital/physician office is preferred.

Education

High School diploma or equivalent required.

Special Requirements

Excellent oral and written communication skills, with the ability to articulate relevant information and directions in an organized and concise manner.

Ability to maintain or exceed minimum quantitative and qualitative performance metrics and expectations defined for the position.

Team player with a genuine interest in resolving customer issues and collaborating in a team environment.

Ability to analyze issues and quickly identify the best resolution for the situation, with solid decision-making skills.

Must demonstrate adaptability and flexibility while working in a fast-paced, ever-changing environment, with the ability to learn new things quickly.

Excellent time management and organizational skills, with proficiency in the use of the Internet, Excel, Word, and Outlook.

Knowledge of EPIC systems is a plus.

Must be able to work varied hours/shifts as business needs change and evolve.

Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.

Bilingual skills are a plus.

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