Customer Service Liaison

4 weeks ago


Lawrenceville, Georgia, United States Gwinnett County (GA) Full time

The Customer Service Liaison position is a vital part of the Customer Service Division, serving as the primary point of contact for customers seeking information. Key responsibilities include logging call details, updating customer records, and documenting interactions.

Key qualifications include:

  • Associate's Degree in a closely related field
  • Preferred Experience, Skills, Knowledge, and Training
  • Customer service principles
  • Computer software such as Microsoft 365
  • Accela, GIS Data Browser, and call center software
  • Building and Land Development permitting

Gwinnett County is an Equal Opportunity Employer, committed to diversity and inclusion. We prohibit discrimination on the basis of genetic information, race, color, national origin, gender, sexual orientation, age, marital status, familial status, disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Gwinnett County offers a unique work environment, with a management team consisting of members of the County Administrator's immediate staff and 14 department directors. Each department is run by a director who is charged with managing operations in a manner that stresses the County's values.

Gwinnett County is a vibrant community, proud to support our residents and visitors. We strive to deliver superior services, with a focus on integrity, engagement, and unity.



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