Customer Service Representative

4 days ago


Lawrenceville, Georgia, United States Rentokil North America Full time

Customer Service Representative Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil North America. As a Customer Service Representative, you will be responsible for handling incoming and outgoing customer interactions across multiple communication platforms to address customer needs and ensure retention.

Key Responsibilities:

  • Handle customer correspondence for service, scheduling, and billing inquiries
  • Offer creative Home Inspection leads to qualifying customers
  • Cultivate and maintain on-going customer relationships
  • Use computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
  • Communicate with branch personnel to resolve service and scheduling issues
  • Initiate outbound customer service calls for various campaigns
  • Handle incoming calls from technicians to provide support

Requirements:

  • High School Diploma or GED
  • 1-2 years of customer service experience preferred
  • Basic knowledge of Google Suite and Microsoft Windows
  • Ability to type 25 wpm preferred
  • Good verbal, written, and interpersonal communication skills
  • Must be able to meet the standard KPI required metrics
  • Ability to maintain professional communication and remain efficient in a fast-paced environment
  • Good problem-solving skills
  • Ability to work flexible schedule, including weekends and holidays
  • Must be dependable and consistently punctual for all scheduled shifts
  • A private home office/workspace suitable for working remotely during scheduled shift
  • Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
  • Child / dependent care as necessary during the hours of scheduled shift

Why Choose Us?

A career with Rentokil North America can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Total Rewards Program:

  • Professional and Personal Growth
  • Health and Wellness
  • Savings and Retirement
  • Work-Life Balance

We are looking for individuals who want to make a difference where our customers live and work. Is that you?



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