Customer Service Liaison
3 weeks ago
Customer Relations Representative at State Farm Insurance
Key Responsibilities:
- Assist clients with their insurance needs and provide exceptional customer service by answering inquiries, resolving issues, and offering suitable solutions.
- Process policy changes, claims, and payments accurately and efficiently.
- Maintain customer records and update information as necessary.
- Collaborate with team members to ensure seamless customer experiences.
- Promote and cross-sell insurance products and services to meet customer needs.
- Handle escalated customer complaints and concerns with professionalism and empathy.
- Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
- Participate in ongoing training and development programs to enhance knowledge and skills.
- Contribute to a positive and collaborative work environment.
About State Farm Insurance:
We are a leading insurance provider dedicated to delivering exceptional customer service and support. Our team is passionate about helping clients achieve their goals and overcome challenges.
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