Service Operations Manager

1 month ago


Wilmington, Massachusetts, United States Jobot Full time

bServiceOperationsManager/bbrbrAtJobot,weareseekingahighlyskilledServiceOperationsManagertooverseeourserviceoperations.Asakeymemberofourteam,youwillberesponsibleforbuildingandmanagingateamofElectro-MechanicalAssemblersandDemonstrators(EMAD),ensuringthatinstallationsandservicecallsarecompletedcorrectly,ontime,andonbudget.brbrKeyResponsibilities:brbr*Visualize,design,andbuildaworld-classserviceorganizationfocusedontakingcareofeachandeverycustomerandtheirneedsbr*Identify,recruit,andhirepersonnelwhoarefocusedonservicingcustomersandtheirmachineswhileensuringtheyhavetherightelectro-mechanicalhardskillstocompletethetasksneededbr*Continuallyimprovetheskillsetofthatteamtotakebettercareofcustomersviamentorship,training,andteambuildingbr*Serveasinitialpointofcontactforcustomerswithelectricalandmechanicalissues.Troubleshootandsolveoverphonebr*Takeinstallprocessfromsales,includinginstallletter,drawings,etcbr*Ensurethateachandeveryinstallorservicevisitisdealtwithinatimelymannerbr*MaintainthatscheduleinawayvisibletoboththemanagementteamandtheEMADsbr*Ensurethateachandeveryservicevisitisproperlyandprofessionallydocumentedinternallyandexternallybr*Identifytherighttools–software,trainers,physicalshopsetup,documentcontrol,etc–tomaximizetheskillsandimprovetheefficacyoftheteamwiththeoutcomeofimprovingthecustomerexperiencebr*Becometheexpertontheproductline.BearesourcetotheEMADs,salesteam,etcinhowthemachineryoperatesandhowitcansolvecustomerproblemsbr*Buildrelationshipswithsuppliers(MCI,HiTec,etc)toensurethatwegetthesupportneededwhenweneeditbr*Fromtimetotime(20%)traveltocustomerstounderstandserviceissuesandsolvethem.Bepersonallyinvolvedwithkeycustomersandtheirchallenges,especiallyleasecustomersbrbrbRequirements/bbrbr*Competitivesalaryandperformance-basedincentivesbr*Comprehensivehealthbenefitspackagebr*Opportunitiesforprofessionaldevelopmentandcareergrowthbr*CollaborativeandinnovativeworkenvironmentbrbrbAboutUs/bbrbrJobotisaleadingmanufacturerspecializinginmachinery,dedicatedtodeliveringcutting-edgetechnologyandinnovativesolutionstoourglobalclientele.Withastrongcommitmenttoqualityandcustomersatisfaction,weareexpandingourteamandseekingadynamicServiceOperationsManagertooverseeourserviceoperations.



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