Account Manager
3 days ago
At Energetiq Technology Inc, we are seeking a highly motivated and detail-oriented Account Manager to support our Account Management team in managing and nurturing our key OEM and emerging OEM customer base.
Key Responsibilities:- Collaborate with the Account Management team to oversee key OEM accounts and region-specific sales teams, providing daily support and serving as a liaison between customers and internal teams to ensure smooth operations and customer satisfaction.
- Develop and maintain strong relationships with key customer stakeholders, addressing and resolving customer issues promptly to maintain high levels of satisfaction and retention.
- Facilitate growth at regional sales teams by aligning and prioritizing their requests with internal teams.
- Oversee and manage projects related to key accounts, ensuring timely delivery and alignment with customer expectations.
- Assist in the preparation of sales forecasts, account plans, and performance reports, analyzing account data to provide actionable insights that support strategic decision-making.
- Aid in the creation and execution of customer proposals, contracts, and agreements, ensuring adherence to contractual obligations and company policies.
- Track key account performance metrics and prepare regular reports for the Account Management team, recommending actions to optimize account performance.
- Collect and analyze customer feedback and market trends, providing recommendations for improvements in products, services, and processes.
- Manage account-related documentation, schedules, and communications, maintaining accurate and up-to-date records to ensure efficient account management.
- Bachelor's degree in Science or Engineering, with Material Science, Physics, or Optics or relevant certifications being a plus.
- 3-5 years of experience in account management, program management, or a related role, with a strong preference for experience in semiconductor equipment, optical metrology, light sources, or optics.
- Strong organizational and project management capabilities, with a proven track record of delivering results through cross-functional teams.
- Excellent communication and interpersonal skills, with the ability to interact effectively at all organizational levels.
- Proficiency in analyzing data to generate actionable insights.
- Experience with CRM software and Microsoft Office Suite.
- Problem-solving skills with a proactive, solution-oriented approach.
- Location: Wilmington, MA.
- Travel: Approximately 15%.
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Wilmington, Massachusetts, United States Energetiq Technology Inc Full timeJob Title: Account ManagerWe are seeking a highly motivated and detail-oriented Account Manager to support our Account Management team in managing and nurturing our key OEM and emerging OEM customer base.Key Responsibilities:Collaborate with the Account Management team to oversee key OEM accounts and region-specific sales teams.Develop and maintain strong...
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