Senior Customer Success Manager

2 days ago

Hartford, Connecticut, United States DerbySoft Full time
Job Title: Senior Customer Success Manager

At DerbySoft, we are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our hotel partners successfully transition and maximize the use of our channel management technologies.

Key Responsibilities:
  • Lead the onboarding process for hotels/hotel groups, from initial engagement through to full integration.
  • Ensure that all systems are aligned and optimally configured to meet the hotel client's needs.
  • Provide comprehensive training sessions and continuous support to clients on utilizing our platform optimally with their Property Management Systems.
  • Quickly identify and resolve issues related to channel and Property Management System integrations.
  • Serve as the primary point of contact for hotel partners, maintaining strong relationships and ensuring continuous satisfaction with our solutions.
Requirements:
  • Bachelor's degree in Hospitality Management, Information Technology, Business Administration, or a related field.
  • Minimum of 5 years of experience in customer success, customer support, or a similar role within the technology or hospitality sectors.
  • Strong technical acumen with a solid understanding of Property Management Systems, channel managers, distributors, and hospitality revenue/reservations operational flows.
  • Excellent problem-solving skills and the ability to manage complex client situations.
  • Proven ability to manage multiple projects simultaneously while maintaining sharp attention to detail.
  • Exceptional communication and interpersonal skills, capable of establishing trust and strong relationships with diverse stakeholders.
What We Offer:
  • Competitive salary based on experience.
  • Peer recognition programs.
  • Free coffee.
  • Working from home.
  • Casual work environment where teamwork is key.
  • Nice and comfy office at the city center.
  • A dynamic and supportive work environment in a rapidly growing company.
  • Opportunities for professional growth and advancement.
  • Exposure to cutting-edge technologies in the hospitality industry.

Please send CVs in English. We look forward to hearing from you.

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