Customer Service Manager
2 weeks ago
At Adamshometownmarkets, we're seeking a highly skilled Customer Service Manager to lead our customer service team. As a key member of our organization, you will be responsible for ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities:- Manage day-to-day operations and develop customer service policies and procedures.
- Conduct regular team meetings, performance evaluations, and provide customer feedback.
- Develop and implement a customer strategy aligned with company values and goals.
- Monitor industry trends and best practices to improve customer service.
- Establish clear service standards and guidelines consistent with exceptional customer service.
- Monitor and analyze customer interactions to identify areas of improvement and implement corrective actions.
- Streamline processes to optimize efficiency and productivity while maintaining high-quality service.
- Resolve escalated customer issues and complaints in a timely manner to ensure customer satisfaction and retention.
- Foster positive relationships with key customers, addressing their concerns in a proactive manner.
- Collaborate with cross-functional teams to ensure a seamless customer experience from all touchpoints.
- Generate regular reports on team performance, customer feedback, and trends – presenting findings to senior management.
- Schedule personnel to meet customer demands while maintaining company budgets.
- Adhere to all company safety standards.
- Preferred: Two (2) years' retail or customer service experience.
- Strong communication skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis.
- Organizational skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines.
- Teamwork: Work independently and as a team player to ensure our customers are receiving orders timely and with the highest quality.
- Quality: Maintain integrity and high standards of product handling from all perspectives.
- Safety culture: Maintain and drive safety policies; driving for accountability of safe practices throughout the shift.
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Customer Service Manager
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Hartford, Connecticut, United States Adamshometownmarkets Full timeJob Title: Customer Service ManagerAt Adamshometownmarkets, we are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team. As a key member of our organization, you will be responsible for ensuring exceptional service delivery and customer satisfaction.Key Responsibilities:Manage day-to-day operations and develop...
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