Customer Service Manager

2 weeks ago


Hartford, Connecticut, United States Adamshometownmarkets Full time
Customer Service Manager

At Adamshometownmarkets, we're seeking a highly skilled Customer Service Manager to lead our customer service team. As a key member of our organization, you will be responsible for ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities:
  • Manage day-to-day operations and develop customer service policies and procedures.
  • Conduct regular team meetings, performance evaluations, and provide customer feedback.
  • Develop and implement a customer strategy aligned with company values and goals.
  • Monitor industry trends and best practices to improve customer service.
  • Establish clear service standards and guidelines consistent with exceptional customer service.
  • Monitor and analyze customer interactions to identify areas of improvement and implement corrective actions.
  • Streamline processes to optimize efficiency and productivity while maintaining high-quality service.
  • Resolve escalated customer issues and complaints in a timely manner to ensure customer satisfaction and retention.
  • Foster positive relationships with key customers, addressing their concerns in a proactive manner.
  • Collaborate with cross-functional teams to ensure a seamless customer experience from all touchpoints.
  • Generate regular reports on team performance, customer feedback, and trends – presenting findings to senior management.
  • Schedule personnel to meet customer demands while maintaining company budgets.
  • Adhere to all company safety standards.
Requirements:
  • Preferred: Two (2) years' retail or customer service experience.
  • Strong communication skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis.
  • Organizational skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines.
  • Teamwork: Work independently and as a team player to ensure our customers are receiving orders timely and with the highest quality.
  • Quality: Maintain integrity and high standards of product handling from all perspectives.
  • Safety culture: Maintain and drive safety policies; driving for accountability of safe practices throughout the shift.


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