Customer Success Manager

2 weeks ago

Hartford, Connecticut, United States Teradata Full time
About the Role

We are seeking an experienced Customer Success Manager to join our team at Teradata. As a key member of our Strategic Financial Services team in North America, you will play a critical role in driving customer adoption and value realization of our technologies.

Key Responsibilities
  • Develop and execute account strategies to drive engagement, adoption, and success planning.
  • Manage and curate existing customer relationships, leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention.
  • Demonstrate ability to understand customer needs, develop and establish new business relationships, and provide thought leadership to influence and build trust at different customer levels.
  • Lead the development of customer success plans and partner internally to ensure successful delivery of related services and support functions.
  • Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions.
  • Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
  • Trusted advisor to the client and facilitator of additional Teradata SMEs and functions.
  • Continuously engage with the customer to identify and mitigate business churn risks.
Requirements
  • 7+ years of experience in customer-facing roles, such as pre-sales, consulting, or software sales.
  • Possess a keen interest in and understanding of developments in data and analytic technologies.
  • Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.
  • Experience with Cloud technologies such as AWS, Azure, and Google Cloud.
  • Strong analytical and problem-solving skills, with the ability to manage complexity in a frequently changing environment.
  • Excellent organizational and people skills, with the ability to multi-task and manage competing priorities across multiple customers.
About Teradata

We prioritize a people-first culture, embracing a flexible work model that trusts our people to make decisions about how, when, and where they work. We focus on well-being, caring about our people's ability to thrive both personally and professionally. We are an anti-racist company, dedicated to Diversity, Equity, and Inclusion, and committed to fostering an equitable environment that celebrates people for all of who they are.

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