Customer Success Manager

2 weeks ago

Hartford, Connecticut, United States Teradata Full time
About the Role

We are seeking an experienced Customer Success Manager to join our team at Teradata. As a key member of our Strategic Financial Services team in North America, you will play a critical role in driving customer success and adoption of our cloud analytics and data platform for AI.

Key Responsibilities
  • Develop and execute account strategies to drive engagement, adoption, and success planning for assigned customers.
  • Manage and curate existing customer relationships, leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention.
  • Demonstrate ability to understand customer needs, develop and establish new business relationships, and provide thought leadership to influence and build trust at different customer levels.
  • Lead the development of customer success plans and partner internally to ensure successful delivery of related services and support functions.
  • Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure customer success in adoption of Teradata technology.
  • Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
  • Trusted advisor to the client and facilitator of additional Teradata SMEs and functions.
  • Increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes.
  • Continuously engage with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
Requirements
  • 7+ years of experience in customer-facing roles, such as pre-sales, consulting, software sales background, etc.
  • Possess a keen interest in and understanding of developments in data and analytic technologies.
  • Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.
  • Experience/exposure with Cloud technologies such as AWS, Azure, and Google Cloud.
  • BA, BS, MBA, or MS in business, technical, or professional discipline or equivalent work experience.
About Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

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