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Client Service Manager II

1 month ago

San Francisco, California, United States Institute on Aging Full time
Job Title: Client Service Manager II

Institute on Aging is seeking a highly motivated and experienced Client Service Manager II to join our team. As a key member of our home care services team, you will be responsible for providing exceptional customer service to our clients, prospects, and their loved ones throughout the Bay Area.

Key Responsibilities:

  • Conduct in-home assessments with prospective clients, evaluate their care needs, and build relationships with their families.
  • Responsible for onboarding and enrollment process for new clients, including completion of new enrollment paperwork and completion of all LTC forms.
  • Ability to perform accurate and comprehensive intakes, initial assessments, and re-assessments.
  • Answering and responding to calls from referral sources, prospective clients, and existing clients.
  • Maintain strong customer service-based relationships with clients, their loved ones, and staff.

Requirements:

  • Bachelor's Degree Required
  • Minimum of 3 years' experience in the field of aging services required
  • Exceptional customer service skills, including sales and community relationships
  • Interface experience with customers
  • Outstanding oral and written English language skills

Compensation: $72,000 - $80,000 per year