Client Service Associate

1 day ago


San Francisco, California, United States BNY Mellon Full time
Client Service Associate

At BNY Mellon, we're seeking a talented Client Service Associate to join our Wealth Management team. As a key member of our team, you'll be responsible for delivering exceptional client service, working closely with Wealth Managers to support day-to-day operational and technical responsibilities, and producing high-quality investment reports and portfolio materials.

Key Responsibilities:

  • Deliver a white glove experience for high net worth individuals and families, from account opening and onboarding through the full lifecycle of client relationships
  • Work collaboratively with the team to support day-to-day operational and technical responsibilities
  • Produce client-facing investment reports and portfolio materials for review meetings
  • Serve as a first point of contact for clients to address administrative and technical questions and ensure requests are executed
  • Support business development efforts and opportunities by maintaining customer relationship management (CRM) tools
  • Provide clients with information related to BNY services or serve as a liaison to the appropriate resources
  • Collaborate with the broader team to deliver the highest standard of client service and consistently exceed client expectations

Requirements:

  • 0-3 years of work experience, preferably in a client-facing role at an asset management firm, investment management firm, wealth management firm/department, or registered investment advisor
  • Experience in an operational area and/or client services preferred
  • Discreet in handling sensitive and confidential information
  • Advanced level proficiency with Microsoft Excel
  • Bachelor's degree or the equivalent combination of education and experience is required

About BNY Mellon:

BNY Mellon is a leading global financial services company with a strong culture of excellence. We're committed to building a diverse and inclusive team that reflects the communities we serve. Our benefits and rewards package includes competitive compensation, benefits, and wellbeing programs that support your life's journey.



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