Client Services Manager
4 days ago
SafelyYou is a mission-driven company that uses artificial intelligence to support care for individuals with Alzheimer's disease, Dementia, and other cognitive impairments. Our goal is to reduce the frequency and impact of falls, the leading cause of hospitalization for those living with dementia. We have peer-reviewed results showing up to 80% fewer falls with an average of 40% fewer falls and 80% fewer ER visits from falls.
Your Role at SafelyYouThe Client Service Manager is responsible for leading the Client Services Team to deliver exceptional service, ensuring the team meets established KPIs and SLAs, and driving client satisfaction. In this role, you will oversee daily client interactions, efficiently resolve complex issues, and collaborate with internal teams to meet client needs.
Key Responsibilities- Serve as the primary point of contact for resolving technical issues in production environments.
- Oversee the day-to-day Client Service Team, ensuring timely and accurate resolution of client inquiries and issues.
- Work closely with the operations, technical install team, product, and engineering teams to troubleshoot and resolve complex client issues.
- Monitor team performance and adherence to SLAs.
- Develop KPIs to drive continuous improvement.
- Identify areas for improvement in service delivery processes and work with internal teams to implement changes and best practices.
- Bachelor's degree or equivalent experience in a relevant field.
- 4+ years of customer-facing experience ideally in healthcare or technology customer support role.
- Strong customer service orientation with excellent communication skills.
- Ability to understand and explain complex technical products.
- Proficient in G-Suite; familiarity with Salesforce, JIRA, or similar tools is a plus.
SafelyYou offers a competitive compensation package, including a mission-driven company culture, fully remote work, competitive salary & benefits, 401k Program, monthly Education, Well-being & WFH stipends, unlimited PTO, growth potential, company retreats, medical & family/parental leave, and a diverse, equitable, and inclusive workplace.
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